Refund policy
NO RETURN / EXCHANGE POLICY
Thank you for shopping with Anam Attire. We appreciate your support and encourage all customers to review our policy carefully before placing an order.
By placing an order through our website, you acknowledge that you have read and understood the following terms.
1. ALL SALES ARE FINAL
Due to the nature of our business, we do not accept returns or exchanges for change-of-mind purchases, including where a customer changes their mind about the colour, style, size or fit of an item.
Please review all product descriptions, size guides, measurements and photographs carefully before completing your purchase.
This policy does not affect your statutory rights under applicable consumer protection laws.
2. ORDER CANCELLATION POLICY
Once an order has been placed, we are unable to guarantee cancellations or amendments.
For pre-order items, production, sourcing and stitching arrangements may begin specifically for the order upon placement. Customers should therefore ensure that all order details are correct before purchasing.
Nothing in this policy excludes any cancellation rights that may apply under applicable law.
3. QUALITY ASSURANCE
We take care to ensure that our garments meet our quality standards before dispatch. Customers are encouraged to review product information and available images carefully before purchasing.
As our garments may involve intricate embroidery, specialist fabrics and traditional manufacturing techniques, minor variations in appearance may occur.
4. FABRIC VARIATIONS & RESTOCK POLICY
At Anam Attire, we aim to maintain the design, quality and overall appearance of our collections across all production batches.
However, fabric availability depends on our suppliers and the availability of materials. When a design sells out and is subsequently restocked, the original fabric may no longer be available.
In such circumstances, we make every reasonable effort to source the closest possible alternative to maintain the intended look and design of the garment. Although we endeavour to achieve the closest possible match, an identical fabric match cannot always be guaranteed.
Restocked garments may therefore feature slight variations in fabric texture, finish, shade, drape or overall appearance compared with previous batches.
These differences may arise from supplier availability and changes between production batches and may be beyond our control. By purchasing a restocked item, customers should be aware that minor fabric variations may occur.
5. DAMAGED OR DEFECTIVE ITEMS
If you believe that you have received a damaged or defective item, please contact our Customer Service team at anam.attire@outlook.com as soon as possible, ideally within 24 hours of delivery.
Please include your order number, a description of the issue and clear photographs where appropriate so that we can assess the matter and advise on the next steps.
Our request to be notified within 24 hours is intended to help us investigate issues promptly and does not limit any statutory rights you may have.
6. INCORRECT ITEMS
If you receive an item that differs from the item you ordered, please contact us at anam.attire@outlook.com as soon as possible, ideally within 24 hours of delivery.
Please provide your order number and photographs of the item received. We will investigate the issue and work towards an appropriate resolution in accordance with your statutory rights.
7. PERSONALISED AND CUSTOM-MADE ITEMS
Personalised and custom-made garments may be excluded from the usual 14-day cancellation period where a legal exception applies. This does not remove your rights if an item is faulty or does not conform to its description.
8. HYGIENE AND HEALTH CONSIDERATIONS
For hygiene reasons, customers should take care when trying on garments and ensure that all items remain in their original condition.
Any applicable hygiene-related restrictions will be applied in accordance with consumer protection law.
9. CLEARANCE AND FINAL SALE ITEMS
Items marked as clearance or final sale are not eligible for change-of-mind returns or exchanges, subject to applicable statutory rights.
10. RETURN SHIPPING
Where a return or exchange is agreed or legally required, we will provide the relevant instructions. Responsibility for return shipping costs will be determined in accordance with our policy and applicable law.
11. REFUND PROCESS
Where a refund is approved or legally required, it will be processed in accordance with applicable law and the relevant circumstances. Processing times may vary depending on the payment provider and financial institution.
12. STATUTORY RIGHTS
Nothing in this policy is intended to exclude, restrict or override any rights customers have under applicable consumer protection legislation.
13. POLICY UPDATES
Anam Attire reserves the right to update this policy from time to time. The version published on our website at the time of purchase should be consulted for the applicable terms.
14. CONTACT US
For questions or assistance regarding this policy, please contact:
Email: anam.attire@outlook.com